Terms of Service

(Last updated: 04-10-2025)

This website is operated by Mark & Lisa Toronto, located at Vlodropstraat 100, Tilburg, The Netherlands. Throughout the site, the terms “we”, “us”, and “our” refer to Mark & Lisa Toronto.

Mark & Lisa Toronto offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”, “Terms of Use”, “TOS”). These Terms apply to all users of the site, including browsers, vendors, customers, and content contributors. Please read these Terms carefully before accessing or using our website.

If you do not agree to these Terms, you may not access the website or use any services. Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.

Section 1 – General Conditions

By agreeing to these Terms, you represent that you are at least the age of majority in your country or region of residence, or that you have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction, including copyright laws, while using the service.

Any violation of these Terms will result in immediate termination of your Services.

Section 2 – Transparency and Our Business Model

Mark & Lisa Toronto operates under a direct to consumer dropshipping model.
This means products are shipped directly from our trusted international suppliers to you, the customer.

We carefully select and monitor our suppliers to ensure that all products meet high quality standards. If you ever receive an item that does not meet your expectations, please contact us at markandlisatoronto@gmail.com. We will do our best to resolve it quickly and fairly.

All prices displayed on our website exclude customs duties, import taxes, or other local charges that may apply upon delivery in your country. These fees are the responsibility of the customer.

Section 3 – Accuracy, Completeness, and Timeliness of Information

We make every effort to ensure that information on our website is accurate and up to date. However, we cannot guarantee that all details, including product descriptions, images, and pricing, are entirely error free.
Use of any material from this site is at your own risk.

We reserve the right to modify content at any time, but we are not obligated to update information regularly.

Section 4 – Prices and Product Availability

All prices are subject to change without notice.
We reserve the right to modify or discontinue any product at any time without liability.

Products may be available only in limited quantities. Colours and images of products shown on our website may vary slightly depending on your device’s display.

Section 5 – Order Process and Contract Formation

By clicking “Buy Now” or “Checkout”, you make a binding offer to purchase the products in your cart.
After placing your order, you will receive an automatic email confirming receipt of your order. This confirmation does not constitute acceptance of your offer.
The purchase contract is completed once we have dispatched your product or products and sent you a shipping confirmation email.

Section 6 – Quality Commitment and Warranty

We are committed to ensuring high quality standards across all products offered.
If a product is defective or does not meet your expectations, please contact us at markandlisatoronto@gmail.com so we can offer a replacement, refund, or another suitable solution.

All products come with a statutory warranty under UK law, meaning you are entitled to a repair, replacement, or refund if your product is faulty or not as described.

Section 7 – Returns and Refunds, 30 Day Guarantee

We want you to love your purchase.
If you are not satisfied for any reason, you have the right to return your product within 30 days of receiving it, provided it is unused and in its original packaging.

To start a return, please email markandlisatoronto@gmail.com with your order number.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Section 8 – Billing and Account Information

You agree to provide accurate, complete, and up to date billing and shipping details for all purchases.
We reserve the right to refuse or cancel orders if fraudulent, suspicious, or incomplete information is detected.

Section 9 – Third Party Tools and Links

We may provide access to third party services or tools that are beyond our control.
Any use of third party tools is at your own risk and subject to the provider’s own terms.
We are not responsible for content, accuracy, or damage arising from third party websites linked to or from our store.

Section 10 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.
Please review it carefully to understand how we handle your data.

Section 11 – Customer Satisfaction and Fair Solutions

At Mark & Lisa Toronto, we believe in fairness and long term trust.
If you ever encounter an issue with your order, damaged product, missing item, or unsatisfactory quality, please reach out to us at markandlisatoronto@gmail.com before leaving a review or filing a dispute.
We will do everything we can to find a solution together, whether through a replacement, partial refund, or another arrangement.

Section 12 – Governing Law

These Terms of Service are governed by and construed in accordance with UK law.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Section 13 – Contact Information

Questions about the Terms of Service should be sent to:

Mark & Lisa Toronto
Address: Vlodropstraat 100, Tilburg, The Netherlands
Email: markandlisatoronto@gmail.com